Communication skills

Mastering communication

Mastering communication to connect with others through clarity, confidence and impact.

Humans are unique in being able to use words to communicate and yet sometimes we find it difficult to engage effectively with others. Great communication goes beyond the words used – it’s about listening well, reading signals, structuring conversations and fostering a culture of feedback.

Understanding and employing effective communication techniques in the work environment can go a long way to achieving personal and business goals.

How can People Business assist?

Effective communication is at the heart of strong leadership, teamwork, and business success. Communication Skills Training equips participants with the tools to communicate clearly, confidently and persuasively in any professional setting.

Topics that we advocate including within a programme are active listening, adapting communication styles, handling difficult conversations and delivering impactful messages. Through practical exercises and tailored scenarios, participants will enhance their ability to influence, build strong relationships and navigate challenging discussions with ease.

Our communication framework

Authentic communication

  • Establishing your personal communication style
  • Flexing your style to connect with others better

Thoughtful communication

  • Impact of mood and pressure
  • Giving and receiving feedback

Tactical communication

  • Thinking proactively to increase efficiencies at work
  • Summarising
  • Using questions to engage better with others

Essential communication skills

  • Using your voice
  • Virtual communication
  • Body language
  • Listening to build understanding

What our clients say about us

Longacres

“All of us at Longacres would just like to say a big thanks to Natalie and all the team at People Business for the great help and assistance you have given to us all in the last few years. As our business has grown and expanded the pressure on the HR department was bound to increase. It was with your valued advice and guidance, over a very wide range of issues and challenging situations, that we have managed to cope with all the additional work that has come our way.

While our expanded team should now be able to deal more with the general work we have in such a busy retail environment, it is good to know that you would be available to step in and help deal with any more difficult and complex scenarios that may come our way in the future.”