Communication skills

Mastering communication

Mastering communication to connect with others through clarity, confidence and impact.

Humans are unique in being able to use words to communicate and yet sometimes we find it difficult to engage effectively with others. Great communication goes beyond the words used – it’s about listening well, reading signals, structuring conversations and fostering a culture of feedback.

Understanding and employing effective communication techniques in the work environment can go a long way to achieving personal and business goals.

How can People Business assist?

Effective communication is at the heart of strong leadership, teamwork, and business success. Communication Skills Training equips participants with the tools to communicate clearly, confidently and persuasively in any professional setting.

Topics that we advocate including within a programme are active listening, adapting communication styles, handling difficult conversations and delivering impactful messages. Through practical exercises and tailored scenarios, participants will enhance their ability to influence, build strong relationships, and navigate challenging discussions with ease.

Our communication framework

Authentic communication

  • Establishing your personal communication style
  • Flexing your style to connect with others better

Thoughtful communication

  • Impact of mood and pressure
  • Giving and receiving feedback

Tactical communication

  • Thinking proactively to increase efficiencies at work
  • Summarising
  • Using questions to engage better with others

Essential communication skills

  • Using your voice
  • Virtual communication
  • Body language
  • Listening to build understanding

What our clients say about us

Martin Hurn, Managing Director, Futurebuild Events

“When we did a management buy out and set up our own company we were faced with the difficult task of taking colleagues out of a large corporate and creating a small company. We were really keen to make sure everyone got the same level of support and personal development they were used to. Natalie and People Business were the solution to this. They worked closely with us to set up HR best practice, a brand new employee handbook, company incentives and an appraisal system. They were integral to the development of both the company ethos and culture.”